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In these booking conditions “The Supplier” shall mean The Escape to Tuscany Partnership “The Client” shall mean the person in whose name the booking is made and shall include the person or persons on whose behalf the same is made
“Force Majeure” shall mean any event outside the Supplier’s control which prevents the prompt performance of it’s obligations, including war or threat of war, riot, civil strife, industrial disputes, terrorist activity, natural disaster, fire or adverse weather conditions, or acts of God; The singular shall include the plural and vice versa and the masculine shall include the feminine where the context requires.
“Accommodation” shall mean the provision of accommodation as provided by Escape to Tuscany.
“Holiday Price” and “Deposit”, are as stated on the Escape to Tuscany Price List and Information sheet and can be from time to time amended.
No contract is made between the Supplier and the Client and no booking is valid until the Supplier has issued a confirmation invoice and receipt for the deposit.
The booking process is as follows;
The Supplier shall have the right to send the Client a supplementary invoice to cover any subsequent charges which Booking Condition No. 3 allows the Supplier to pass on to the Client. These charges would become part of the holiday price and would be payable by return. The Supplier reserves the right to treat the booking as cancelled if any part of the balance of the holiday price remains unpaid by the due date or to charge interest on late payments at 5% above the base rate of the current Bank of England base rate. If cancelled, the cancellation terms as per Booking Condition No. 8 will apply. The deposit shall only be refundable in accordance with Booking Conditions No.5 or 6. The Supplier has the right to refuse to accept any bookings at the Supplier’s discretion, refunding any deposit received. Bookings will not be refused for trivial reasons.
The charges which make up the total booking price and specified in our confirmation invoic are calculated on the basis of costs to the Supplier and rates of exchange as known at th time of booking. Should prices vary due to circumstances beyond the control of the Suppli (for example currency fluctuation) by greater that 15% of the Holiday Price, then an addition invoice can be issued by the Company. Should the Client decide to cancel because of thi the Client must exercise the right to do so within 14 days from the issue date printed on th surcharge invoice.
The Supplier reserves the right to add charges for example, but not limited to, the followin items; damage to the property or it’s contents, damage to land, buildings or other structure damage to any other items belonging to the supplier, damage to swimming pools or oth facilities provided by the supplier as part of the accommodation.
It is the Client’s obligation to have adequate travel insurance and to provide evidence of th insurance upon a request by Escape to Tuscany. In addition, the Client is responsible f ensuring that the accommodation is suitable for their requirements. The Supplier reserve the right to refuse to accept bookings from Clients who are not adequately insured again holiday risks.
The amenities of the accommodation and grounds (including but not limited to the swimmin pools) are to be used entirely at the client’s or user’s risk, and the supplier cannot accept an responsibility for injury to the client, his party or any third party. Further the supplier cann accept any responsibility for loss or damage to the client’s, his party’s, visitor’s or any thi parties baggage, belongings or vehicles.
The client is obliged to ensure that they keep the accommodation in good condition an repair, leave the accommodation in the same condition as it was provided at the beginning the letting period, to ensure no damage occurs to the accommodation or its fixtures an fittings and if any damage is discovered (as determined by Escape to Tuscany or the agents) then the Client will be responsible for the replacement value of the damaged items.
The Supplier shall have the right to cancel a Client’s holiday but only in the following circumstances and on the following terms:
Provided that the Supplier complies with this Booking Condition, the Supplier will not be liable for any breach of contract that may arise as a result of inconvenience suffered.
If a Client chooses to modify the arrangements after commencement of the holiday i.e. change the duration of the stay, they will be deemed to be breaking the contract with the Company. The Supplier cannot therefore accept liability for any loss, damage or additional expenses and no refunds for unutilised services or arrangements will be made.
The arrangements featured in the brochure and on the website are subject to occasional amendments. In the majority of cases such changes would be considered by the Supplier to be minor, in which case the Supplier shall have absolute discretion as to whether the Client is or is not notified.
If a change the Supplier considers major becomes necessary, the Supplier will inform the Client as soon as is reasonably possible if there is time before arrival at the villa. The Client then has the option to cancel the holiday. If the Client cancels the holiday, the Supplier will refund all the monies paid. A major change to the holiday arrangements might involve a change of date by the Company.
All cancellations by the Client must be in writing from the person who signed the booking form, either by recorded delivery, facsimile (followed by a hard copy) or email. It is the Clients responsibility to ensure the Supplier has received the cancellation advice on the due date. Cancellation applies only from the date of receipt by the Supplier of cancellation notification. A cancellation is deemed to have been received by Escape to Tuscany either on the day of receipt in respect of a letter or, if by email or fax on the day if received before 5.00pm (GMT) or on the subsequent day if received after 5.00pm (GMT).
If a Client wishes to change or part cancel the holiday, we will endeavour to secure such a change and the Client will pay all costs incurred by us. If the supplier is able to resell all or part of the booking the supplier will refund any monies recovered minus reasonable costs to the client. If the cancellation notification is received 48 days or more before departure date, only the holiday deposit is forfeit. Within the period the following percentage of the total holiday price will be payable as a cancellation charge by the Client:
|Between 42-48 days||60%|
|Between 27 –15 days||80%|
|Between 14 and the departure day or later||100%|
The above cancellation charges include any deposit already paid and represent the best possible estimate by the Supplier of the likely losses as a result of your cancellation. They shall also apply to bookings that are foreshortened after they have been booked. In the event of a cancellation charge arising under this clause the amount due must be paid by the Client to the Supplier within 7 days of the charge arising, not withstanding the fact that the Client’s holiday insurance policy may cover the cancellation charge. It is the Client’s responsibility to claim any insurance monies due as the Supplier cannot claim on behalf of the Client.
We reserve the right in our absolute discretion to terminate or curtail your holiday if your behaviour is likely, in our opinion or that of our agents or suppliers to cause distress, damage, annoyance and danger to our employees or to any third party, their property or the accommodation. If you are prevented from travelling or have to return home early for this reason, we will have no further responsibility for your holiday, including any arrangements for your return home. We will impose full cancellation charges and will not give any refunds. Furthermore, we will be under no obligation whatsoever to pay you compensation or cover any costs which may incur as a result of having to make alternative arrangements.
The facilities, local prices and amenities mentioned and illustrated (by photographs) on the website and in the Supplier brochures are shown in good faith as generally being available at the time of publication.
Should local prices vary, or facilities not be available at certain times as a result of weather conditions, mechanical failure etc. the Supplier cannot accept responsibility. We will however endeavour to have any problem attended to within the shortest possible time.
Should any clause in these terms and conditions be deemed unenforceable by a Court then that clause can be severed from the agreement and all remaining clauses are held to be valid.
San Martino on site manager
+ 39 334 8835044
+ 39 334 1178526
Escape to Tuscany
38 Fernhurst Road, London SW6 7JW
+44 7961 111334